Help
Orders are shipped within 24-48 hours. Once your order is shipped, you will receive an email with tracking information. Orders placed on Friday and the weekend will be shipped out the following Monday.
Shipping Department Hours:
| Monday | 8am–5pm |
| Tuesday | 8am–5pm |
| Wednesday | 8am–5pm |
| Thursday | 8am–5pm |
| Friday | 8am–5pm |
| Saturday | CLOSED |
| Sunday | CLOSED |
Once you place an order you will receive an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track Order link. Or click here to track your order.
Please contact our customer service team orders@capellibeauty.com
It’s best to reach out as soon as possible if you want to cancel or change orders. Once the order ships, we can’t recall or cancel orders. We can only cancel or change orders that have not yet been processed.
Email us orders@capellibeauty.com as soon as possible. We may be able to change the address, or cancel the order for you.
First please make sure that all required fields have been filled out.
If your transaction has been declined, credit card vendors may decline transactions for a variety of reasons due to automated systems that determine whether or not to accept a charge. If your card is declined, we recommend trying another card, if you have one, or contacting your credit card provider to find out more information.
You can also contact us orders@capellibeauty.com
We only ship within the United States.